Cookie & Cracker Academy

ABA’s unique, industry-specific educational programs meet the professional development needs of cookie and cracker manufacturing employees of all levels.

The Cookie & Cracker Academy (CCA) offers the complete educational pathway for the cookie and cracker professional.

Companies must deal with a variety of training needs. Individuals new to the industry, whether in operations or management, must be brought up to speed on the fundamentals essential to successfully producing product. Industry knowledge learned over time must be enhanced by providing depth and understanding to how the principles of baking work. All must stay on top of continual changes in the industry, from technology advances to new regulations on sanitation, health, and safety to new and improved methods on industry practices and procedures.

The Cookie & Cracker Academy hosts all of our educational programs through a web-based Learning Management System (LMS). This system is a software application that allows ABA to deliver content anywhere an internet connection is offered. The Academy allows companies to be in charge of their employees training needs with a simple to use Academy Portal that offers instructional content, student registration, documentation and tracking of employees activity and progress. Companies who begin using the Academy will have access to programs that were written and developed by specialists within the industry.

To view all of the educational programs the Academy has to offer, click through the tabs below or download the Educational Programs At A Glance.

To get started, your company MUST be a current member of ABA and fill out our Plant Facility Enrollment Form (for companies who do NOT have current access to our Academy). A company with multiple plants MUST submit an enrollment form for each individual plant. Once received, a ABA Staff Member will be in touch with directions & login information so your company can begin it’s path to a better educated & well-informed future! For more information, check out the “How To Get Started” tab below.

 

  • Entry Level Training Program:

    To get started, fill out the DIGITAL PLANT FACILITY ENROLLMENT FORM (This form is for Plant Administrators to gain access to our Academy. Students cannot enroll themselves into this program)

    A beginner program for new hires or department transfers that provides the basic foundational information all cookie & cracker personnel must know to work in a plant operations environment.

    The four lessons; Ingredients, Mixing, Forming, and Baking, teach the basic fundamentals that new hires, department transfers and those seeking a refresher will find invaluable as they continue to grow in their positions. Students have access to a Glossary of Terms and can print a Certificate of Completion upon successfully passing a multiple-choice final test each lesson of 100%.

    ENTRY LEVEL TRAINING LESSON OVERVIEW – Ingredients, Mixing, Forming, Baking

    HIGHLIGHTS 
    • Teaches basic fundamentals in four web-based lessons – Ingredients, Mixing, Forming and Baking
    • Each Student has 6 weeks to complete all four lessons
    • Reduces in-plant training time for new hires and new department transfers
    • Excellent resource for cross-training
    • Lessons in English and Spanish
    • Several hours of work applicable information
     
    PROGRAM INCLUDES
    • Interactive exercises, videos, and photos
    • An index of terms
    • Multiple-choice tests
    • A tracking mechanism to monitor the progress of employees through the program

     

     

    Preview the ENTRY LEVEL TRAINING LESSON OVERVIEW – Ingredients, Mixing, Forming, Baking

    Companies will find that the ELT Program reduces in-plant training time and provides needed consistency to the information taught to personnel. It is an excellent resource for cross-training and provides several hours of work applicable information. The program is reinforced with multiple-choice tests, and individuals managing the program have access to a tracking mechanism to monitor student progress.

    For more information contact:

    Pippa O’Shea
    ph: 202-789-0300 x126
    *To email any staff member, use this formula: first initial + last name@americanbakers.org. 
    (i.e., John Smith = jsmith@americanbakers.org.)

  • Intermediate Training Course:

    To get started, fill out the DIGITAL PLANT FACILITY ENROLLMENT FORM (This form is for Plant Administrators to gain access to our Academy. Students cannot enroll themselves into this program)

    A mid-level program for individuals who are ready to move to the next level, but who may not yet be ready to learn about the science and theory of the manufacturing process.

    The CCA Intermediate Training Course (IT Course) offers expanded operations oriented instruction that is based on a specific product type and/or the equipment used to produce it. The IT course, when fully completed, will consist of 8 separate lessons. Lessons require separate enrollment so members can enroll in only the lessons they wish to take.

    The Intermediate Training Course provides insight to the various processes on the line, which are broken into steps or conversions including the formula, mixing and forming processes, baking fundamentals, and cooling, delivery and packaging. Each lesson will emphasize the importance of having the operator follow the process steps and explains why we do what we do at each junction along the way to producing product.

    HIGHLIGHTS
    • Teaches specific product and/or equipment used products which are broken into steps or conversions including the formula, mixing and forming processes, baking fundamentals, and cooling, delivery and packaging
    • Each Student has 6 weeks to complete all four lessons
    • For individuals who are beyond a beginner’s level of knowledge, but who may not yet be ready to learn about the science and theory of the manufacturing process
     

    PROGRAM INCLUDES

    • Interactive exercises, videos, and photos
    • An index of terms
    • Multiple-choice tests
    • A tracking mechanism to monitor the progress of employees through the program

     

     

    The Lessons
    1) Wire-Cut (Now Available!) 5) Fat Based Icings and Enrobing
    2) Rotary (Now Available!) 6) Cold Press Bars
    3) Sandwiching (Now Available!) 7) Water Based Icings & Post Oven Depositing
    4) Sheeting & Laminating 8) Extrusion

     

    Who Should Take the Intermediate Training Course?
    The CCA Intermediate Training Course is for individuals who are beyond a beginner’s level of knowledge, but who may not yet be ready to learn about the science and theory of the manufacturing process.

    • Have experience on the line, but have had little or no formal training
    • Are key operators who must understand the critical process points in order to build uniformed procedures into a line
    • Want to gain insight to a process normally learned over time through experience
    • Are in management, particularly those hired from other industries, who need to understand the manufacturing process of a product
    • Want to prepare to take the CCA Cookie & Cracker Manufacturing Course

     

    For more information contact:

    Pippa O’Shea
    ph: 202-789-0300 x126

    *To email any staff member, use this formula: first initial + last name@americanbakers.org. 
    (i.e., John Smith = jsmith@americanbakers.org.)

     

  • Cookie & Cracker Manufacturing Course:

    To get started, individuals will need to fill out the Enrollment Form. Once the enrollment form is received, an invoice will be sent and payment is required prior to students enrollment. 

    An advanced program for individuals that provides an in-depth technical understanding of the complete cookie and cracker manufacturing process. The Course firmly establishes and explains the importance of quality, consistency and continuous improvement as requirements to successfully achieving the final product.

    It is the most comprehensive technical training program available to the cookie and cracker industry with a real-world practical application. Students learn how the various parts of the operation interact with each other and the science and theory underpinning the process. Lessons are reinforced by a series of multiple-choice tests and a variety of work projects to choose from, some which can be executed from home.

    An invaluable resource that students keep long after completing the Course, the two-volume Second Edition textbooks include a Glossary of Terms, a Conversion Tables section and a summary of the Key Principles at the end of each chapter. The testing component, Workbook, is available online or in hard copy. The Technical Advisor and Student Relations Manager can assist in implementing the program at any facility and will answer any questions students have while completing the two year Course. Throughout the enrollment, the student, supervisor, and company will receive frequent progress reports, and upon successful completion, students receive a Certificate of Graduation.

    Highlights:
    • Teaches the science and theory of the manufacturing process
    • Gain a solid understanding of the various departments of a bakery
    • Operation and how they interact with one another
    • Speciality products, safety, and troubleshooting
    PROGRAM INCLUDES:
    • Two course text books
    • Choice of online or hard copy workbook
    • Multiple choice tests
    • Hands on work projects
    • Consult with a Technical Advisor
    • Certificate of Graduation

     

     

    Once a student has graduated from the course, be sure to update your LinkedIn profile. The Cookie & Cracker Academy recently registered as a university within LinkedIn. What does that mean? Students can now mark themselves as a graduate of any of the academy’s educational programs and be featured as alumni within the academy’s company profile. By updating ones profile and adding the education experience you’ll be harnessing the power of the LinkedIn platform and tap into an expansive network of professionals, companies, and groups within the baking industry and beyond. Click here for instructions.

     

    For more information contact: 

    Vanessa Vial
    ph: 202-789-0300 x127
    *To email any staff member, use this formula: first initial + last name@americanbakers.org. 
    (i.e., John Smith = jsmith@americanbakers.org.)

    Course Flyer – Check out the course flyer for course overview, chapters, and key features.
    Vander Heide Award
    CCMC Graduates

    TEXTBOOK CHAPTERS 
    1. Wheat and Wheat Flour

    2. Carbohydrates – Physical and Chemical Properties

    3. Sweetener Manufacturing and Related Compounds

    4. Physical and Chemical Properties of Fats and Oils

    5. Classification of Fats and Related Compounds

    6. Dairy Products and Egg Products

    7. The Leavenings Process

    8. Emulsifiers and Antioxidants

    9. Chocolate and Cocoa

    10. Flavoring and Coloring Materials

    11. Starch, Proteins, Enzymes, Salt, Fruits and Nuts

    12. Ingredient Delivery and Storage

    13. Ingredient Assembly

    14. Mixing

    15. Fermented Dough Products: Soda Crackers

    16. Chemically Leavened Crackers

    17. Wire-cut and Deposit Cookies

    18. Extruded Cookies

    19. Rotary Molder Cookies

    20. Cutting Machine Products

    21. Baking

    22. Post Baking Operations

    23. Handling Cookies & Cracker from Cooling Machines to Packaging Machines

    24. Sugar Wafers and Ice Cream Cones

    25. Marshmallow Products

    26. Creme Sandwich Products

    27. Enrobed Cookies

    28. Packages and Packaging Equipment

    29. Machinery Maintenance and Care

    30. Sanitation and Safety

    31. Quality Management

    32. Environmental Management

  • Before we can begin enrolling your employees into our educational programs your company MUST be a current member of ABA and fill out the Facility Enrollment Form (for companies who do NOT have current access to the Academy). A company with multiple plants MUST submit an enrollment form for each individual plant.

    When filling out the Facility Enrollment Form you will be asked to name two Plant Administrators. Plant Administrators will be the individuals at your facility who will enroll students, pay quarterly invoices and check over students  ones within the company’s plant to enroll students into the ELT & IT Courses. Those wanting to enroll in the Cookie & Cracker Manufacturing Correspondence Course need to fill out a separate enrollment form.  Once the Facility Enrollment Form is submitted, ABA staff members will in contact with you with information needed to begin enrolling students immediately.

    Knowledge Center:

    The LMS has 4 separate levels of access, below are the definitions of who should be named:

    • Company Administrator: Defined as the Governor contact ABA has on file through Membership and is the person(s) who pay membership dues.
    • Plant Administrator: Defined as an individual that is located at the same plant location as the student(s) being enrolled. Usually, this person is a plant manager/director or human resource manager.
    • Cookie & Cracker Manufacturers Course Supervisor: Only for those who enroll in the Cookie & Cracker Manufacturing Course will be asked to list a supervisor. The supervisor will serve as a mentor to the enrolled student during their enrollment period.
    • Student: Defined as an enrolled student within the Academy

    Now that you understand the levels of access, here is what each level will be able to view within our Academy.

    Company Administrators:

    Defined as the Governor contact ABA has on file through Membership and is the person(s) who pay membership dues.

    • View all plant locations within your company enrolled into the Academy
    • View listings of Plant Administrators in all plant locations
    • View Student(s) from each plant locations progress; (course enrolled in, start date, complete date, exams complete, and graduates)
    • WILL NOT be able to enroll students nor pay invoices
    • Can change the address of your corporate office
    • Upload Company Logos

    IMPORTANT NOTE: The Company Administrator will be the person(s) we have on file and automatically entered into our system. If the company is not up to date with membership dues students enrolled will no longer have access to the CCA educational programs.

    Plant Administrators:

    Defined as an individual that is located at the same plant location as the student(s) being enrolled. Usually, this person is a plant manager/director or human resource manager.

    Plant Administrators will be able to:

    • Enroll students in both the Entry Level Training Program (ELT) & Intermediate Training Course (ITC)
    • WILL NOT be able to enroll students directly in the Cookie & Cracker Manufacturing Course (CCMC)
    • View the all enrolled students progress within their plant
    • Track graduate report, view & download completed certificates for ELT & ITC only
    • Pay the quarterly invoices for only the ELT & ITC. Payment for the CCMC is required before beginning the Course
    CCM Course Supervisors:

    Only for those who enroll in the Cookie & Cracker Manufacturing Course will be asked to list a supervisor. The supervisor will serve as a mentor to the enrolled student during their enrollment period.

    • Assigned when a student enrolls into the Cookie & Cracker Manufacturing Course
    • Serves as a mentor during enrollment period
      Access to the Academy Portal and track the progress of their student(s)
    • Will be sent quarterly emailed student progress from ABA administrator
    • Will be mailed students welcome packet upon enrollment
    • Will be mailed students certificate
    Students:

    Will have the ability to login into the system and begin in the Course they’ve been assigned

    If you should have any questions please feel free to contact Vanessa Vial, Assistant Director of Education or Pippa O’Shea, Education Manager.

    *To email any staff member, use this formula: first initial + last name@americanbakers.org. 
    (i.e., John Smith = jsmith@americanbakers.org.)

     

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